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Course Description

• Are you reluctant to address poor performance or bad behavior because doing so might seem critical and could affect your reputation?
• Have you ever had a colleague fail to deliver on a promise? Do they often say they’ll deliver by a certain date and then don’t?
• Have you ever seen your team reach agreement during a meeting, and then later see team members express concern and frustration with the meeting’s outcome?

Building on the skills taught in Crucial Conversations for Mastering Dialogue, Crucial Accountability teaches a step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. To enroll in the course, you must first take Crucial Conversations for Mastering Dialogue as a prerequisite.

Learning Outcomes

• Hold anyone accountable: Speak up no matter the person's power, position, or temperament.
• Manage performance: Get positive results and maintain good relationships.
• Motivate others without force: Permanently resolve problems by clarifying natural consequences.
• Manage projects without taking over: Help others avoid excuses, keep projects on track, and resolve performance barriers.
• Improve performance: Agree on a plan, follow up, engage in good reporting practices, and manage new expectations.

Who Should Attend

To enroll in the course, you must first take Crucial Conversations for Mastering Dialogue as a prerequisite.

Cost

$180

Upcoming Sessions

• (In-Person) September 16th, 23rd, and 30th, 2026, from 9:30 AM - 12:00 PM each day
• (Virtual) November 17th, 18th, and 19th, 2026, from 9:30 AM - 12:00 PM each day
• (Virtual) February 16th, 17th, and 18th, 2027, from 1:00 PM - 3:30 PM each day
• (In-Person) April 19th, 26th, and May 3rd, 2027, from 1:00 PM - 3:30 PM each day

Contact Perri Longley with questions.